Refunds/Cancellations
Return policy
1. GENIE EXPORTS PVT LTD will issue a refund to the products damaged/incorrect products sent in the shipping. Then Customers have to provide valid proof by sharing pics/videos within 5 days of product delivery.
1. GENIE EXPORTS PVT LTD will issue a refund to the products damaged/incorrect products sent in the shipping. Then Customers have to provide valid proof by sharing pics/videos within 5 days of product delivery.
2. If the products are not damaged, but if the buyers want to return them for other reasons, GENIE EXPORTS PVT LTD will not take those returns.
3. GENIE EXPORTS PVT LTD reserves the right to refuse service to buyers who abuse the refund process and to ban the buyers permanently from using GENIE EXPORTS PVT LTD.
4. Refund Processing:
- Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.